Returns & refunds

A clear path when an order goes wrong.

Return eligibility is product-specific. The current supplier return window is displayed with each product in the Halloween Drop.

Start with support

Email [email protected] from the order email before sending anything back. Include the product and a short description of the issue.

Keep the packaging and item. Photos may be needed to document damage, a wrong item, or another fulfillment issue with the supplier.

Do not mail a return to an address found online or on a parcel label unless support confirms that address for the specific return.

Refunds are not marked complete until the refund is actually recorded in the order/payment workflow. Bank posting time can continue after that point.