Help

Know what happens next.

The customer should never have to guess whether an order is paid, waiting on the supplier, shipped, or needs attention.

Shopping

Browse the Halloween Drop, add an available item to your bag, and check out securely through Stripe. Payment confirmation does not mean the supplier has shipped yet; tracking follows after manual fulfillment review and supplier acceptance.

Payment

A Stripe return page is not treated as proof of payment. BaddestGems verifies paid status server-side before fulfillment can begin.

Tracking

Once tracking exists, use the carrier tracking information sent for the order. For help, see Order status.

Something is wrong

Email [email protected] using the order email. Include the product and the issue; do not send payment-card details by email.